1. Who are you? Is the store registered with the Ministry of Commerce and authenticated by Ma'arof?
ENJOY is a website fully owned by Gulf Hospitality Establishment for Organizing Exhibitions and Conferences.
Commercial Registration Number: 1118004010
And registered with Ma'arof with number: 43966
For more details, you can visit the "About Us" link by clicking here.
2. How can I contact you or your customer service?
You can contact us or our customer service by clicking on one of the icons of social media platforms or accounts, whether through the application or the website.
The contact information is as follows:
Unified number: 00966554732538
WhatsApp Customer Service: 00966554732538
Email: [email protected]
3. What types of materials (fabrics/wood/marble/handles/hinges/wheels/stainless steel/glass/mirrors/PVC/acrylic/forks) are used or available for customization?
At ENJOY, we connect you with the primary factories for the required products. As for the main materials for all products, whether glass, marble, wood, handles, wheels, stainless steel, iron, or dyes, we have selected them for you with high quality before the product is approved to be one of ENJOY's products. We have left you the freedom to choose fabric materials, colors, product sizes, and alternative marble materials and colors to design your products according to your preferences at the lowest price.
As for the wood used in manufacturing your product, in most products, fine, durable wood is used, including solid wood, thick plywood, as well as high-pressure HDF wood panels. MDF wood is also used.
The type of materials used is specified for each product in the store or application description.
4. How can I change the color, size, or materials used in the product?
What distinguishes us at ENJOY is that we are an online platform that directly connects you with the finest furniture factories according to your preference, with high quality and competitive prices.
Manufacturing is done based on your request, and you can change the color, size, or materials used in the product (as long as it does not compromise the quality tested by ENJOY) by following these steps:
Choose the product you want to purchase.
A box will appear for you to write notes where you can write the color, size, and material you want.
Then add the product to the shopping cart.
Add the product or products to the shopping cart and complete the order.
Click on the "Complete Order" icon and write the additional requirements you want in the notes section.
After completing the payment process, the order will be in "Under Review" status, and then customer service will contact you within 24 working hours to confirm all requirements and review them with you before confirming the order and converting it to "Under Implementation" status.
The full amount will be refunded to your account if the factory cannot meet your requests and manufacture the piece accordingly. We also guarantee a full refund if you receive products different from what was ordered.
5. What warranties do you offer?
ENJOY is an online platform that connects you directly with the main furniture factories specializing in manufacturing the same requested product. The warranties we offer are comprehensive until the product reaches you exactly as you requested. Manufacturing is done based on your preferred color or size, and we guarantee that all products will reach you identical to the images in the application and the online store, as well as what has been modified and approved by you. We will fully refund your account if the product is not manufactured as requested.
You can review the return and exchange policy by clicking here.
6. Do you have a showroom to preview your products?
The store currently contains more than [mention the number] carefully selected products, and new and modern products are continuously added to satisfy all tastes. However, collecting all products in one place is extremely difficult, but in our warehouses and exhibitions, you can do that.
7. How long does it take from ordering to delivery?
We strive to carry out the manufacturing, shipping, and delivery to your address in record time. We guarantee that it will not exceed 15 working days (excluding Fridays, Saturdays, official holidays, and public holidays). The average time taken is usually from 5 to 10 working days.
8. What are the available payment methods?
Visa - MasterCard - Mada - Tap - Tamara - Al Rajhi Tasaheel - Bank transfer - Point of sale at our administrative office.
9. Does your delivery include all cities in the Kingdom? What are the shipping fees?
We are contracted with the most prominent delivery companies in the Kingdom to ensure that our products reach your address at very nominal prices, as we bear part of the delivery costs.
10. How can I track my order?
The online store and the application allow you to track the status of your order from adding it to the cart until it reaches you with all the love at your address.
11. What is your return or exchange policy?
ENJOY is an online platform. We comply with all regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia and implement them. You can review the return and exchange policy by clicking here.
12. Can I modify or cancel my order?
ENJOY is an online platform, and since manufacturing is done based on your request, we comply with all regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia and implement them. Therefore, you can modify or cancel the order within 24 hours from the time of payment. Unfortunately, factories usually refuse to cancel orders and refund the amounts once they are processed, and the order status becomes "Under Implementation." Any order paid through the installment system cannot be canceled.
13. Do you deliver to Gulf countries?
Currently